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payment service officer – government services
Microsoft Outlook Microsoft Excel Communication skills Microsoft Word Microsoft Powerpoint
or equivalent experience
Employment Insurance Officer Specific Skills
Monitor payments of benefits throughout duration of claim
Determine eligibility of persons applying for benefits
Ascertain facts on issues such as reason for loss of employment and availability for work
Business Equipment and Computer Applications
Provide clients with information
Manage difficult situations with customers
Verify accuracy and completeness of data
Security and Safety
Enhanced reliability security clearance
Work Conditions and Physical Capabilities
Work under pressure
Attention to detail
Work Location Information
Relocation costs not covered by employer
Effective interpersonal skills
Excellent oral communication
Excellent written communication
Values and ethics
Remote work available
Recent or Upcoming Graduate? Check out these opportunities with the CRA
Bachelor’s College diploma
For a description of key terms used on CRA job notices, go to Definitions for job seekers.
About the job
On October 6, 2021, the Government of Canada announced details of its plans to require vaccination across the federal public service. As a separate and large federal employer, the Canada Revenue Agency (CRA) supports and will follow this new policy direction.
As of November 8, 2021, all employees of the CRA, including new hires, are required to be fully vaccinated against COVID-19 unless accommodated based on a medical contraindication, religion, or another prohibited ground for discrimination as defined under the Canadian Human Rights Act and attest to their vaccination status.
The requirement to be fully vaccinated applies to all employees and new hires, whether they are teleworking, working remotely or working on-site. This condition of employment applies to indeterminate (permanent), determinate (term), and student hiring. Should you reach the point in the staffing process where it is necessary to verify conditions of employment, there will be a requirement to complete an attestation of vaccination status.
CRA prioritizes diversity and inclusion and is firmly committed to providing a diverse workforce that reflects the population we serve. CRA’s National Employment Equity (EE) Staffing Strategy strives to eliminate EE gaps for the four EE designated groups: Indigenous peoples, persons with disabilities, members of visible minorities, and women. Where an EE gap exists at the time of appointment, EE may be used as an appointment criterion for permanent and temporary appointments/staffing actions over six months made through this process.
We are currently looking for talented individuals to fill a variety of exciting and challenging positions in various areas such as Administrative Services, Audit and Accounting, Human Resources and IT just to name a few! The job duties will vary depending on the position.
Prior to the March 31, 2023 closing date, we will be screening and assessing candidates on the following dates:
Don’t miss out on your opportunity to work for one of the Top 100 Employers in Canada !
We are currently looking for talented individuals to fill a variety of exciting and challenging positions in various areas. The job duties will vary depending on the position.
English essential and/or Bilingual imperative
The Canada Revenue Agency (CRA) is recognized as one of the best tax administrations in the world—and much of that success is a reflection on its dedicated and talented staff. The CRA is an organization that takes great pride in having a diverse workforce with wide-ranging skill sets. Not only does it provide employees, including students and veterans, with variety, mobility, flexibility, and continuous learning but it also offers career advancement opportunities through meaningful and valuable work.
Who can apply:
Persons living in Canada and Canadian citizens living abroad who are recent graduates or will graduate from a recognized post-secondary institution (e.g. college, CEGEP, university) by June 2023.
Preference for appointment will be given to veterans, Canadian citizens and permanent residents.
Please note that this process will be used to staff positions only in the cities quoted above. If you are a candidate from the general public, you will have to pay for any expenses related to your participation in this staffing process, as well as any relocation costs if you receive an offer of employment from this process.
Qualified members and former members of the Canadian Forces who receive an offer of employment are not entitled to relocation costs from the CRA. They may, however, be entitled to a final relocation from the Department of National Defence.
Are you ready to apply? Before applying, make sure you meet all requirements.
Essential Staffing Requirements
To be eligible, you must clearly demonstrate on your candidate profile how you meet the following essential requirements.
Degree, applied degree or diploma, obtained by June 2023, from a recognized postsecondary* institution (e.g. college, CEGEP, university)
A *recognized postsecondary institution is defined as a Canadian public or private institution that is recognized or authorized to grant degrees, diplomas, and other credentials by a public or private act of the provincial/territorial legislature or through a government-mandated quality assurance mechanism. The institution must be listed in the Canadian Information Centre for International Credentials.
Please review CRA’s minimum education standards at the following link: https://www.canada.ca/en/revenue-agency/corporate/careers-cra/browse-job-types/cra-s-minimum-education-standards.html
CRA will accept foreign credentials as long as they are considered acceptable by a recognized Canadian educational institution. Candidates with foreign education credentials are required to provide proof of Canadian equivalency. Any applicable fees are the responsibility of the candidate. For more information, you may refer to the Canadian Information Centre for International Credentials.
Note: As well as your online application, you are required to do the following:
1) Upload into the ‘Education’ section of your candidate profile your essential education credentials, including transcripts, demonstrating that you meet the essential education requirements for the position(s) being staffed. If your education credentials are not uploaded by closing date of this notice, your application will not be considered further.
2) A copy of your Resume in the ‘Documents’ section of your candidate profile.
No experience required.
Assessment may occur at any time after applications are submitted. You are expected to check your Candidate Profile periodically to review correspondence related to this process.
The essential staffing requirements indicated below will be assessed during the process and may be used to identify candidates for positions.
Cognitive abilities, and behavioural competencies – to be assessed using Unsupervised Internet Test (Korn Ferry Internet Test)
Second Language Evaluation (SLE) – for bilingual positions only
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your written expression or reading comprehension in your second official language is available for you to take before completing your application.
For more information, please consult:
Asset staffing requirements may also be applied/assessed during the staffing process and may be used to identify candidates for positions. You will be notified in advance of any additional asset requirements to be evaluated.
Conditions of Employment
- Reliability/Security – Reliability Status
Want to know more?
We encourage you to read Important information on staffing at the CRA to find out more about staffing processes and how to apply.
The CRA is committed to building a skilled, diverse workforce reflective of Canadian society. To find out more, consult Employment equity, diversity and inclusion at the CRA. We encourage you to complete the Employment Equity (EE) Staffing questionnaire as part of your application if you wish to be considered for staffing actions using the EE staffing requirement in this process. Your questionnaire response will be retained on file for the duration of the staffing process. If you do not complete the questionnaire, you will not be considered for any staffing actions using the EE staffing requirement in this process. If you decide to modify your response or fill out this questionnaire at a later date, please notify the contact listed at the bottom of this notice of job opportunity.
CRA employees support the economic and social well-being of Canadians, and build public trust. We have high expectations, and our employees are held to the standards of conduct outlined in our Code of integrity and professional conduct and Directive on conflict of interest, gifts and hospitality, and post-employment.
Information regarding the status of your application will be communicated via the candidate profile on the CRA Careers site. We strongly encourage you to verify the email address attached to your profile and to check your messages regularly for any updates.
Name: Atlantic Staffing Team
Email Address: ATL_Staffing_Dotation@cra-arc.gc.ca
Follow us on LinkedIn or on the Government of Canada Jobs Twitter and Facebook for more exciting opportunities with the CRA!
Program: Passport Program
Contract: Temporary full-time; 35 hours/week; until April 2023
Location 128A Sterling Road or from a safe home-based office as required
Salary: $50,630 – $62,336 Grade 7 BU; prorated to hours worked
Application Deadline: December 6, 2021; 5.00pm
File Number: PASS #59-21 – with cover letter and resume
Mail: HR, Family Service Toronto, 355 Church Street, Toronto, ON M5B 0B2
Grow with us!
Family Service Toronto (FST) helps people face a wide variety of life challenges. For over 100
years, we have worked with individuals and families destabilized by precarious mental health
and/or socioeconomic circumstances, to achieve greater resilience and stability in more just and
supportive communities. We achieve this through our direct service work of intervention and
prevention which includes counselling, peer support and education; knowledge building; and
system-level work including social action, advocacy, community building and working with
partners to strengthen the sector.
We’re proud of our people and culture! We are constantly evolving what we do and how we do it.
Our work is grounded in the lived experience of the clients and the community. We celebrate
diversity, equity, inclusion, and excellence. We are agile, learning and always willing to try new
The Passport Program is funded by the Ministry of Community and Social Services to provide
opportunities for community participation and respite supports for adults with developmental
disabilities. Under the direction of the Manager, Passport and Person-Directed Planning Programs, the
Passport Coordinator is responsible for providing education about the Passport Program; information
about and links to services and supports; and to support a caseload of clients to use their Passport
funds effectively. To accomplish these responsibilities, the Coordinator will work positively and
proactively with clients and their families/supporters.
Ready to make that move? Here’s what’s in it for you:
- Learn from a diverse, highly skilled team!
- Thrive in trust-based culture and have fun, working with an amazing, diverse group of driven,
- Be part of a workplace incorporating trauma informed care into all aspects of service delivery,
building on the principles of knowledge-building and resiliency.
- Contribute to system level advocacy.
- Get on-the-job training and development.
- Make a significant impact on our clients and community.
In applying, please clearly identify how you meet the specific qualifications outlined.
- Receives information from Developmental Services Ontario (DSO) regarding eligible clients and
uses the Passport mapping process to determine the amount of funding that a client will
receive if funding is available
- Supports the prioritization process for individuals who are waiting for Passport funding
- Manages a caseload of Passport clients as assigned by the manager
- Ensures that services are accessible, responsive and respectful of clients’ values and needs
- Communicates with clients and their families if applicable to provide support in using Passport
funds to meet client goals
- Reviews client files as required with the manager to ensure consistent scoring among Passport
- Communicates with new clients in person or on the phone to educate them about the
program, to review funding options and guidelines, to provide information about other
services and supports and well as to ask the client to sign required forms
- Monitors client budgets and ensures that clients use funds within the Passport guidelines
- Ensures that client information in the database is current and accurate
- Provides ongoing education and information to clients and families about funding as required
- Ensures that clients and families have access to information regarding all available options for
use of funding
- Assists clients by using knowledge of developmental services in Toronto and understanding of
community inclusion to access the supports and services they require to achieve their goals
- Strengthens the capacities of clients, families and communities to value and support
individuals with disabilities by respecting their strengths, competencies, expertise, resilience
and capacities as well as by fostering their inclusion, self-development and participation within
- Receives phone calls and emails and provides appropriate information
- Ensures that client files are current and completed as per agency policies and procedures
- Educates other agencies in the sector about the Passport Program
- A post-secondary degree in social work or a diploma as a social service worker or an
equivalent combination of education and experience over a minimum three-year period
(foreign credentials and relevant experience will be considered)
- Minimum of three years of experience in the social services field
- Sound professional judgement
- Sound understanding of issues faced by people with developmental disabilities
- Experience assisting clients to develop goals and plans and working in a person-directed
- Extensive knowledge of the developmental services sector and of community-based resources
in the Greater Toronto Area
- Detail oriented -able to work with numbers and budgets as well as accomplish other
administrative tasks in a fast-paced environment with tight deadlines
- Good organizational, time management and computer skills including familiarity with
- Strong interpersonal and communication skills (e.g., verbal, written and listening)
- Ability to work independently and apply creative problem-solving strategies
- Ability to work collaboratively and to develop strong working relationships with other services
providers, internally and externally
- Demonstrated commitment to principles of social justice, equity, inclusion and cultural
- Ability to work flexible hours (e.g., one evening per week)
- Satisfactory criminal reference check/vulnerable sector check within last 12 months
Please indicate file number PASS #59-21 on your application and submit cover letter and resume
by December 6, 2021, at 5pm to firstname.lastname@example.org
Our goal is to attract, develop, and retain highly talented employees from diverse backgrounds allowing
us to benefit from a wide variety of experiences and perspectives.
We actively encourage applicants from all equity seeking groups. First Nations, Inuit, Métis, Black
and People of Colour, people with disabilities, people of diverse gender expression, members of
2SLGBTQI+ communities and people with lived experience of poverty are encouraged to apply.
In accordance with Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005,
and FST’s Equity and Inclusion policy, accommodation will be provided throughout the hiring process.
Applicants need to make their needs known in advance.